Refund & Cancellation Policy

Cappitoff Entertainment

Effective Date: March 26, 2026
Last Updated: March 26, 2026

The QC Photo Booths is a service and brand operated by Cappitoff Entertainment, LLC. All bookings, contracts, payments, and services are fulfilled under Cappitoff Entertainment and are subject to Cappitoff Entertainment’s policies and agreements.

Booking Confirmation

All bookings are confirmed only after a signed contract and/or deposit is received through our booking system. Event dates are not guaranteed until the contract is signed and the required deposit has been paid.

Full payment terms, deposits, cancellation terms, and refund policies are defined in your event agreement/contract. In the event of any conflict between this website policy and your signed contract, the signed contract will take precedence.

Payment Terms & Deposits

To secure entertainment services for your event, a non-refundable deposit equal to 50% of the total booking fee is required at the time of contract signing. The remaining balance is due no later than the event date and must be paid in full before services are rendered.

Client-Initiated Cancellations

In the event of a cancellation by the client, the following refund schedule applies:

If cancelling your event OUTSIDE of 90 days prior to your event start date:
– The remaining balance and 50% deposit will be refunded.

If cancelling your event INSIDE of 90 days prior to your event start date:
– The 50% non-refundable deposit will be forfeited.
– The remaining balance will be refunded.
– We can either refund this amount or transfer it to a rescheduled date as your 50% non-refundable deposit.

Outdoor Events & Weather Cancellations

We understand that outdoor events can be tricky when it comes to inclement weather, especially in the summer months. With that in mind, we have a few options if inclement weather should arise. If you need to cancel due to inclement weather, please text 704-769-0080 or email info@cappitoffent.com.

Here are your options if cancelling your outdoor event for inclement weather:

If cancelling your outdoor event due to inclement weather OUTSIDE of 5 hours prior to your event start time:
– The remaining balance will NOT be due.
– We can either refund this amount or transfer it to a rescheduled date as your 50% non-refundable deposit.

If cancelling your outdoor event due to inclement weather INSIDE of 5 hours prior to your event start time:
– The remaining balance WILL be due.

If Cappitoff Entertainment Cancels

Should Cappitoff Entertainment be unable to perform on the event date, a suitable replacement will be provided. If a suitable replacement cannot be provided and Cappitoff Entertainment cancels the performance, the deposit and any other payments will be returned promptly.

Non-Performance of Client

If the client cancels or postpones any performance without proper notice, fails to make any payment, or fails to meet contract obligations, the client will be in breach of agreement and will forfeit any deposit already paid.

Contact Information

If you have any questions regarding this Refund & Cancellation Policy, please contact:

Cappitoff Entertainment
Email: info@cappitoffent.com
Phone: 704-769-0080

Policy Updates

Cappitoff Entertainment reserves the right to update or modify this policy at any time. Updates will be posted on this page with a new “Last Updated” date.